Frequently Asked Questions

Everything you need to know about your Craftoutlet order

What are your shipping times and costs?

We offer standard shipping within 3-5 business days and expedited options for urgent projects. Shipping is free on all orders over $75 within the contiguous United States.

What is your return policy for craft supplies?

You can return unused and unopened items within 30 days of delivery. Please note that custom-cut fabrics or personalized items are final sale and cannot be returned.

Do you offer bulk discounts for professional makers?

Yes, we provide tiered pricing for high-volume orders. Please contact our wholesale department or check the 'Bulk Savings' section on product pages for more details.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the colors of the products accurate to the photos?

We strive for maximum accuracy, but please note that colors may vary slightly due to different monitor settings and natural dye lot variations in textiles and yarns.